About Karomi

Karomi is a leading Enterprise SaaS provider. Our flagship ManageArtworks platform enables 4000+ leading Global and Indian brands effectively manage their packaging artwork. Our platform offers comprehensive features to get your artwork projects going while managing every step of the packaging and artwork process. Companies reach markets faster with Karomi's end-to-end packaging & artwork management system while achieving 100% compliance.

Position:
Technical Content Writer (Intern)
Location:
Chennai
Department:
Development
Experience
0-1 Years

Objectives of this Role  

 

  • Develop comprehensive documentation across formats (text, video etc.) that meets organizational standards  
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content  
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success  
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications  
  • Evaluate current content and develop innovative approaches for improvement  

Responsibilities  

 

  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements  
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation  
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage  
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation  

Product Documentation

 

  • Write customer facing product help guides  
  • Help in embedding context sensitive help content in the product  
  • Create and annotate screen-capture product videos for customers  
  • Create screenshot-based click-through demos for customers  

Skills and Qualifications

 

  • Bachelor’s degree in relevant technical field  
  • 2-4 years’ industry experience as an effective technical writer  
  • Proven ability to quickly learn and understand complex topics  
  • Previous experience writing documentation and procedural materials for multiple audiences  
  • Superior written and verbal communication skills, with a keen eye for detail  
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

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