Roles and Responsibilities    

• Develop a deep understanding of the MA One SaaS platform to effectively guide customers through the onboarding journey
• Lead the onboarding process from trial to conversion for new customers on the MA One SaaS platform
• Comprehend customers’ business requirements and customize onboarding strategies accordingly. Recommend appropriate subscription plans to suit their needs
• Act as a single point of contact for the customer throughout the journey addressing queries, concerns and issues while working closely with the support and technical teams to ensure timely resolution
• Conduct on-demand or periodical training sessions to educate/familiarize customers on the subscription plans, functionalities, features, tutorials and videos of the MA One SaaS platform.  
• Collaborate with cross functional teams including sales, marketing, support and product development. Communicate meaningful insights/customer feedback to relevant teams for continuous improvement
• Proactively follow up and reach out to customers to ensure timely renewal

Desired Candidate Profile  

• Bachelor’s degree
• 3-5 years’ experience in customer onboarding, preferably in a SaaS/Technology environment
• Experience working or interacting with customers across diverse geographies is preferred
• Excellent verbal and written communication skills, particularly English and Hindi
• Familiarity with CRM systems and tools
• Flexible to work in shifts
• Collaborative mindset and ability to work effectively with cross functional teams
• Problem solving skills with a customer centric approach

‍